Frequently Asked Questions
Everything you need to know about shopping with Barnstaple Equestrian Supplies.
How long will it take for my order to be delivered?
We typically process orders within 1-2 business days. Standard shipping within the UK usually takes 3-5 working days, while express options are available at checkout for faster delivery.
What is your return policy for riding gear and safety equipment?
You can return most items within 30 days of purchase, provided they are in original, unused condition with tags attached. Please note that for safety reasons, riding hats and body protectors must be returned with all seals intact.
Do you offer international shipping for equestrian supplies?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the weight of the parcel and the destination country.
How do I know what size to order for my horse or myself?
We provide detailed size guides on each product page for rugs, boots, and rider apparel. If you are between sizes or need specific measurements, our customer service team is happy to provide expert advice.
Are my payment details secure on your website?
Absolutely. We use industry-standard SSL encryption to protect your data and offer secure payment gateways including major credit cards, PayPal, and Apple Pay.
Can I track the status of my delivery?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your parcel's progress.